FAQs

Are your toys safe?

Absolutely! all of our products are nontoxic and are certified with U.S safety regulations. We go above and beyond when it comes to testing and safety.

How do I make an order?

Select the “Add to cart button” for your item, review and confirm your item(s) and order details prior to placing your order

How do I change my shipping address?

If the order hasn’t been completed, please feel free to update the information in your account. Shipping addresses cannot be changed once the order is placed. Please double check your shipping details before placing your order.

What forms of payment do you accept?

We accept VISA, PayPal, Shop Pay, Google Pay, and all major credit cards

If I get a refund, how long will it take to be credited back to me?

Refunds are issued immediately, however depending on your banking institution, it can take 7-10 business

How much does shipping cost?

We offer free standard shipping on all U.S. orders.

How long will it take to receive my order?

Standard shipping takes 3-5 business days

What do I do if there is something wrong with the item that I received?

Here at The Storybook Kids Explorers Club, we have 100% satisfaction guarantee. Please contact us at care@thestorybookkids.com you will receive a response within 24 hours

What is your Return Policy?

Not 100% in love with your product purchased from The Storybook Kids Explorers Club? Your happiness is our mission!  We have a 30-day 100% satisfaction guaranteed return policy. Return your item in its original packaging and we will refund your total amount. Please allow 7-10 business days for your amount to be refunded.